Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By using the platform, you agree to the practices described in this policy.

We collect the following types of information:

• Account information: Your name, email address, phone number, and business details when you register.
• Business data: Products, menus, orders, and customer interactions processed through the platform.
• Payment information: Payment details are processed by Stripe. We do not store card numbers or sensitive payment data on our servers.
• Usage data: How you use the platform, including pages visited, features used, and actions taken.
• WhatsApp data: Messages and interactions processed through the WhatsApp Business API to provide the ordering service.
• Device and technical data: IP address, browser type, device type, and operating system for security and performance purposes.

We use the information we collect to:

• Provide, operate, and improve the platform.
• Process orders and payments.
• Send transactional notifications and order updates.
• Calculate and pay scout commissions.
• Detect and prevent fraud and unauthorized access.
• Comply with legal obligations.
• Communicate with you about your account or our services.

We do not sell your personal information to third parties.

Your data is stored securely using enterprise-grade infrastructure with strict access controls. We implement industry-standard security measures including encryption in transit and at rest, access logging, and regular security reviews.

All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store credit card details on our servers.

Our platform uses the Meta WhatsApp Business API to process customer orders. When customers interact with your business through WhatsApp, their messages are processed in accordance with Meta's Privacy Policy as well as this policy.

We only use WhatsApp message data to process orders and provide the service. We do not use WhatsApp message content for advertising or marketing purposes.

We share your data only in the following circumstances:

• Service providers: We share data with trusted third-party providers — including Stripe for payments and Meta for WhatsApp — only to the extent necessary to provide the service.
• Legal requirements: We may disclose your information if required by law or in response to a valid legal request.
• Business transfers: If we are involved in a merger or acquisition, your data may be transferred as part of that transaction.

We do not share your data with advertisers or data brokers.

We use session cookies to keep you logged in and maintain your preferences. We do not use third-party tracking cookies or advertising pixels on our platform.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your data in a portable format.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us through the platform or via our support channels. We will respond within 30 days.

We retain your data for as long as your account is active or as needed to provide the service. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal or compliance purposes.

Order and transaction records may be retained for up to 7 years for accounting and legal purposes.

Our platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page and updating the date above. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia and applicable data protection regulations.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the platform or via our support channels. We take all privacy inquiries seriously and will respond promptly.